1. Definitions

• "Ottis," "we," "us," or "our" refers to Ottis Media Solutions, the provider of the Services.
• “Advertisement(s)” means any promotional content displayed via the Solution at designated Digital Host Sites.
• “Advertiser(s)” refers to any person or entity paying fees in exchange for displaying their Advertisements on the Solution.
• "Authorized User" refers to individuals authorized by you to access and use the Services on your behalf.
• "Content" means any data, information, text, graphics, videos, or other materials uploaded, downloaded, or appearing on the Services.
• “Contract” means the legal agreement between Ottis and the Customer as defined by these Terms and any additional executed agreements.
• “Customer Data” means all data, files, documents, multimedia files, third-party links, images, videos, and any other content uploaded, submitted, or stored by You in the Ottis Platform, as well as data generated by the Platform as a result of Your use of the Subscription Services.
• “Effective Date” means (a) the earlier of the date of Your online acceptance of the Terms and the date You first use or access the Services, or (b) date of last signature, where there is a written Agreement or signed Order Form.
• “Fees” includes all monies payable to Ottis, in the form set out in clause 8 and in any Order Form.
• “Ottis Intellectual Property” refers to all Intellectual Property Rights present on or in the Software (including source code), media, other materials and other content within the same, but excluding Your Intellectual Property.
• “Screen/Display” means any television, monitor or other device supported by our service which the customer has claimed.
• "Services" encompass Ottis's digital signage software, applications, and related offerings.
• “Technology Cost” refers to any subscription fee or one-time setup fee paid by the Advertiser, Client, Customer, Partner, or Reseller for using the Solution at Digital Host Sites. These costs are subject to change at Ottis’s sole discretion.
• "User," "you," or "your" refers to the individual or entity accessing or using the Services.

2. About Ottis Digital Signage and Our Service

The Service and the Website ottis.in are owned and operated by Ottis Media Solutions, a SaaS-based company headquartered in India, with its registered address at: 9/50A Kirti Nagar Industrial Area, New Delhi - 110015.

Ottis is engaged in the business of developing and delivering cloud-based digital signage software and solutions under the brand name “Ottis”, designed to help businesses create, manage, and scale content-driven digital media networks for advertising, promotions, and internal communications (“Ottis Media Solutions”).

Our Service is intended primarily for commercial use. If you are interested in using Ottis for private or non-commercial purposes, please contact us at info@ottis.in.

3. Registration

In order to access and use the Service, you must register by completing the online registration form available on our Website. By submitting this form, you agree and consent to Ottis conducting verification and security checks on the information provided.

Upon successful registration, you will receive a confirmation email at the email address you provided. You warrant that all information provided by you during registration is true, complete, and accurate, and you agree to update such information promptly if any changes occur.

You are responsible for maintaining the confidentiality and security of your login credentials, and for all activity occurring under your account. You must ensure that all Authorized Users under your account do the same. If we have reasonable grounds to suspect that your account has been compromised or misused, we may suspend or disable your access without prior notice.

Do not use false information to register. If any of your contact details change, you must update them promptly. If we detect suspicious activity, we may temporarily suspend your account and reach out to you for verification.

4. Representations, Warranties, and Responsibilities of Ottis

Ottis shall provide its digital signage technology through which content (including advertisements, promotional media, or visual communications) will be displayed at the designated Digital Host Sites identified by the Customer.

Ottis will provide pre-configured signage media players (to be purchased separately by the Customer) for a seamless deployment experience. The Customer is responsible for ensuring adequate internet connectivity as per the specifications recommended by Ottis.

Ottis will offer remote support during the installation and configuration process to help integrate the Solution with the Customer’s equipment at the Digital Host Sites. The scope and availability of this support may vary depending on the Customer’s chosen subscription plan.

Additionally, Ottis will provide remote operational support and troubleshooting services to address any technical issues related to the Solution. These services may be limited or adjusted based on the subscription tier.

Ottis represents and warrants that, to the best of its knowledge, the Ottis Technology does not infringe upon any third-party intellectual property rights.

5. Formation and Termination of Your Contract

You must be at least 18 years of age to use our Service, as we collect personally identifiable information as part of our processes.

Your contract with Ottis shall begin on the date you receive a registration confirmation email from us. The contract will continue and automatically renew on a monthly basis (each a “Billing Period”), unless terminated by either Party as outlined in these Terms.

You may terminate your contract at any time by giving us written notice via email or postal communication using the contact details provided on our Website or in Clause 18 of these Terms.

Ottis also reserves the right to terminate your contract with notice under circumstances including but not limited to violation of these Terms, misuse of the Service, or in compliance with legal obligations.

6. Access to the Service and Support

In consideration for payment of the applicable service fees, Ottis Media Solutions hereby grants you a non-exclusive, non-transferable, non-sublicensable license to access and use the Service, and to allow authorized users to access and use the Service, for the duration of your Contract.

You acknowledge that you are solely responsible for all use of the Service by your users and for ensuring that all such users comply with these Terms. You shall be liable for any breach of these Terms by a user as though it were a breach by you.

We will use reasonable efforts to ensure the Service is available at all times, but we do not guarantee uninterrupted or fault-free access.

Our ability to provide the Service may be affected by factors outside of our control, including but not limited to:

• actions or inactions of third-party service providers,
• atmospheric or geographic conditions,
• local physical obstructions,
• limitations of your hardware or software,
• the number of simultaneous users accessing the Service, or
• the availability or condition of the server or network.

We will take reasonable steps to minimize disruption in such cases, but you agree that some interruptions may be unavoidable.

The underlying network infrastructure is not managed by Ottis and may be subject to upgrades, maintenance, or changes by its provider. Such activities may cause temporary unavailability of the Service, and we shall not be held liable for disruptions caused thereby.

We implement industry-standard security measures to protect your data and content from loss, misuse, or unauthorized access. However, we cannot guarantee absolute security and cannot be held liable for damages resulting from hacking, malware, or unauthorized access.

Ottis reserves the right to modify, update, or discontinue parts of the Service or its features at its sole discretion and without prior notice.

We offer support from Monday to Friday, between 10:00 AM – 7:00 PM Indian Standard Time (IST) for the duration of your Contract. Support services include:

• Guidance on accessing and using the Service, and
• Diagnosis of service interruptions, which can be requested by emailing us at tech@ottis.in.

Fault diagnosis is subject to your or your users’ cooperation, including providing accurate information and access necessary for effective troubleshooting.

7. Your Obligations

As a condition of your use of the Service, you agree:

7.1 Lawful Use

You shall use the Service in accordance with all applicable laws and regulations and shall not use the Service for any unlawful or fraudulent purpose.

7.2 Content Responsibility

You are solely responsible for all Content that you, or any user acting on your behalf, upload, publish, transmit or display through the Service. You warrant that such Content:

• does not infringe any intellectual property or proprietary rights of any third party;
• does not contain any defamatory, obscene, offensive, or otherwise unlawful material;
• does not contain any viruses, worms, trojan horses, or other harmful or disruptive components.

7.3 Account Security

You shall ensure that all login credentials and account details are kept secure and confidential. You are responsible for all activities that occur under your account, whether carried out by you or your users. You must notify Ottis immediately if you suspect any unauthorized use or breach of security.

7.4 Cooperation

You shall cooperate with us and provide accurate, complete, and timely information as reasonably required to enable us to provide the Service.

7.5 Prohibited Behavior

You agree not to:

• Copy, reproduce, modify, or create derivative works of the Service;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code from any part of the Service;
• Bypass, interfere with, or circumvent any access control or security measures of the Service;
• Use the Service in a manner that imposes an unreasonable load on our infrastructure;
• Attempt to gain unauthorized access to the Service, user accounts, or related systems or networks.

7.6 Maintenance of Equipment

You shall be responsible for ensuring that your hardware and internet connection meet the technical requirements specified by Ottis for the effective use of the Service.

7.7 Third-party Software and Licenses

If your use of the Service involves any third-party software or integration, you are solely responsible for ensuring proper licensing and compliance with such third-party terms.

7.8 Use of Third-Party Services

The Service may rely on or integrate with third-party software, platforms, hosting, and APIs (e.g., AWS, Firebase, or other content services). While Ottis uses commercially reasonable efforts to select reliable providers, we are not liable for any service interruptions, data loss, or security issues caused by these third-party platforms.

Your use of any third-party services in conjunction with Ottis is subject to the terms and conditions of the respective third parties. Ottis disclaims any warranties or liability for acts or omissions of these external service providers.

8. Charges and Payment

8.1 Subscription Fees

You agree to pay the applicable subscription fees (“Fees”) for your chosen plan, as specified on the Ottis website or as otherwise agreed in writing. The Fees are payable in advance for each Billing Period, unless otherwise agreed.

8.2 One-Time Setup or Hardware Fees

If applicable, any one-time setup charges, media player hardware costs, or custom development fees shall be communicated to you in advance and are payable prior to initiation of the corresponding service or delivery.

8.3 Invoicing and Payment Terms

Invoices will be generated electronically. All payments must be made within the payment terms stated on the invoice, typically within 7 days from the date of invoice. Delayed payments may attract interest at the rate of 2% per month or the maximum permitted by law, whichever is lower.

8.4 Taxes

All fees are exclusive of applicable taxes, including GST, VAT, service tax, or other applicable charges, which shall be added to your invoice and payable by you.

8.5 Currency

Unless otherwise stated, all amounts are in Indian Rupees (INR) or US Dollars (USD), depending on your location or agreed billing currency.

8.6 Fee Changes

Ottis reserves the right to revise its pricing and fee structure at any time. You will be notified of any changes at least 30 days prior to the new fees becoming effective. Your continued use of the Service after the effective date will constitute your acceptance of the revised fees.

8.7 Non-Payment and Suspension

Failure to pay applicable fees may result in suspension or termination of your access to the Service. Ottis is not responsible for any loss or damage you may suffer due to such suspension.

9. Free Account

9.1 Trial Use

We offer a Free Account that enables users to register multiple displays for a limited period of fourteen (14) days, allowing you to explore and evaluate our Service. After the trial period ends, all registered displays will be billed under the Starter Plan, unless suspended or cancelled. Ottis reserves the right to modify the number of displays or features included in the Free Account at any time.

9.2 Usage and Communication Consent

By signing up for a Free Account, you consent to receive service-related notifications, product updates, and promotional communications to your registered or alternate email address.

9.3 Account Limitations

Ottis may modify, suspend, restrict, or terminate Free Accounts at any time, with or without notice and without obligation to provide a reason.

9.4 Data and Access Rights

We reserve the right to delete any content, restrict functionalities, or revoke access to your Free Account at any time, including after the trial period ends.

9.5 One Account Policy

Each individual or organization may maintain only one Free Account. Any attempt to create or operate duplicate Free Accounts may result in the suspension or termination of all associated accounts.

10. Content Ownership and Rights

Your Content: You retain all rights to the Content you upload or display through the Services.

License to Ottis: By uploading Content, you grant Ottis a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the Content solely for the purpose of providing the Services.

Responsibility: You are solely responsible for the legality, reliability, and appropriateness of your Content.

11. Intellectual Property Rights

11.1 Ownership of Intellectual Property

We, Ottis Media Solutions, own all rights to the intellectual property related to our service, including but not limited to any software, technology, content, trademarks, and branding associated with our platform. All rights, titles, and interests in and to the Ottis Technology and Ottis Media Solutions website will remain exclusively with us.

11.2 Acknowledgment of Ownership

You acknowledge that all intellectual property rights associated with Ottis Technology or any other software or technology developed or utilized during the term of your use, including our trademarks, logos, and brand, are the exclusive property of Ottis Media Solutions. You agree that you will not claim any proprietary interest in the Ottis Technology either during or after your use, nor will you copy, decompile, reverse-engineer, modify, translate, localize, or recreate any part of the Ottis Technology or inspect the functionality of the software to derive source codes or algorithms.

11.3 Prohibited Actions

You are expressly prohibited from:

• Reproducing, copying, editing, transmitting, uploading, or incorporating any part of our service or www.ottis.in into any other materials or services.
• Removing, modifying, altering, or using any registered or unregistered marks, logos, or designs owned by us.
• Taking any action that could harm our reputation, goodwill, or intellectual property, or that could be construed as infringing on our intellectual property rights.

12. Termination

12.1 Termination by You

You may terminate your account and discontinue use of the Services at any time by following the account cancellation instructions provided on our Website or by notifying us via the contact methods specified in these Terms.

12.2 Termination by Ottis

Ottis Media Solutions reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if:

• You breach any provision of these Terms;
• We reasonably suspect misuse, unauthorized access, or fraudulent activity;
• We are required to do so by law or regulation; or
• For any other reason at our sole discretion.

12.3 Effect of Termination

Upon termination of your account:

• All rights granted to you under these Terms shall immediately cease;
• Access to your account and use of the Service will be disabled;
• We may permanently delete or remove any Content associated with your account from our systems.

Ottis shall not be liable for any damages or loss resulting from termination, including loss of data, business interruption, or downtime.

12.4 Data Retention and Deletion

Following termination, Ottis will retain your data, including uploaded Content and account-related information, for a period of thirty (30) days unless otherwise required by law or agreed in writing. After this retention period, Ottis reserves the right to permanently delete all associated data from its systems.

If you wish to export your data before deletion, you must submit a written request within the retention period. Ottis does not guarantee data recovery beyond this window.

13. Disclaimers and Limitation of Liability

13.1 Disclaimer

The Services provided by Ottis Media Solutions are made available to you strictly on an “as is” and “as available” basis, without warranties or guarantees of any kind, whether express or implied.

We expressly disclaim any warranties of:

• Merchantability,
• Fitness for a particular purpose,
• Non-infringement,
• Accuracy or completeness of any information or functionality,
• Uninterrupted or error-free access to the Services.

You acknowledge that use of the Services is at your sole risk.

13.2 Limitation of Liability

To the maximum extent permitted by applicable law, Ottis Media Solutions, its affiliates, directors, employees, agents, licensors, and service providers shall not be liable for any:

• Indirect, incidental, special, punitive, or consequential damages,
• Loss of data, profits, business opportunities, or goodwill,
• Service interruptions or system failures,

arising out of or in connection with your access to, use of, or inability to use the Services, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising under or in connection with these Terms shall not exceed the amount you have paid to us in the 3 months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Ottis Media Solutions, its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your access to or use of the Services;
• Any content submitted, posted, or transmitted by you or your users through the Service;
• Your violation of these Terms or applicable laws;
• Any breach of your representations or warranties set forth herein;
• Any infringement or alleged infringement of third-party rights, including intellectual property rights.

This obligation will survive the termination or expiration of these Terms and your use of the Services.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, controversies, or claims arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to binding arbitration under the provisions of the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted in English, and the seat and venue of arbitration shall be New Delhi, Delhi, India. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by both parties. If the parties fail to agree on an arbitrator within 30 days of the notice of arbitration, the arbitrator shall be appointed in accordance with the applicable rules.

Subject to the above, the courts of New Delhi, India shall have exclusive jurisdiction for any interim or injunctive relief sought prior to or during arbitration proceedings.

16. Miscellaneous

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Ottis Media Solutions with respect to your use of the Services and supersede all prior or contemporaneous understandings, agreements, representations, and communications, whether written or oral.

16.2 Waiver and Severability

Our failure to enforce any provision or right under these Terms shall not constitute a waiver of that provision or any other provision. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16.3 Assignment

You may not assign, delegate, or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this clause shall be null and void. We may freely assign or transfer these Terms without restriction.

16.4 Publicity and Use of Customer Name

Unless otherwise agreed in writing, you grant Ottis Media Solutions the right to identify you as a customer and use your name, logo, or trademark solely for promotional and marketing purposes, including on our website, in presentations, and in customer listings.

If you wish to opt out of this usage, you may notify us in writing at any time at info@ottis.in.

17. Changes to These Terms

Ottis Media Solutions may revise or update these Terms from time to time.

When we make material changes, we will provide notice by:

• Updating the "Effective Date" at the top of this document, and
• Notifying you via email or in-app alerts (where feasible).

Your continued use of the Service following the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account in accordance with Section 12.

18. Force Majeure

Ottis Media Solutions shall not be held liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil disturbances, labor disputes, internet outages, infrastructure failures, government actions, changes in law, or any other force majeure event.

If such an event occurs, Ottis will make reasonable efforts to notify you and resume performance as soon as practicable.

19. Privacy and Data Protection

Ottis Media Solutions respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws. Our practices regarding the collection, use, and processing of personal data are outlined in our Privacy Policy.

By using the Service, you acknowledge that you have read and understood our Privacy Policy and, where applicable, the Data Processing Addendum (DPA) governing the handling of personal data.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms, please contact us at:

Ottis Media Solutions
9/50 A Kirti Nagar Industrial Area,
New Delhi, India - 110015
Email: info@ottis.in
Website: www.ottis.in